Payment & Refund Policy

Payments

We accept Visa, MasterCard, Discover and American Express payments. Beginning April 1, 2019 we will accept eChecks (electronic bank check). Cash not accepted. Payee will be responsible for paying debit/credit/eCheck convenience fees.

Out of County Policy

Out of County residents will pay 200% of the program fee.

Programs Refund Policy

No refunds or credits will be granted unless requested by program registration deadline. If request is made by program registration deadline, you will have two options: (1) Receive an immediate credit for the full amount valid for 12 months or (2) Receive a refund, minus a 25% administration fee. Out of County fees will be returned with refund; registration convenience fees are non-refundable.

Facility Reservations Refund Policy

Rental fees are non-refundable unless the Parks and Recreation Department cancels or suspends a scheduled activity. If the Department cancels/suspends a rental and an alternate date/location cannot be made, a refund or partial refund (minus convenience fees) shall be issued to the renter.

CANCELLATIONS

  • Parks and Recreation will consider requests to reschedule rental date if requests made a minimum of 48 hours in advance. Reschedule request dates must be within one year from previous approved rental date.
  • The Parks and Recreation Department reserves the right to cancel or suspend any scheduled activity on county park facilities when it determines that such use could potentially cause unsafe conditions for the general public, park patrons, league play, practices or games, and/or cause damage to the facility, fields or grounds.
  • If the Department cancels/suspends a rental and an alternate date/location cannot be made, a refund or partial refund (minus convenience fees) shall be issued to the renter. 

Tournament - CANCELLATION/REFUND POLICY

OCPRD reserves the right to postpone, cancel, reschedule or refund the tournament in the event of inclement weather, to protect the integrity of the athletic fields/courts and/or for patron safety.

Tournaments canceled/suspended may be eligible for a refund/partial refund (minus non-refundable booking and convenience fees) or credit, if an alternative date/location cannot be made:

  • Canceled 12 or more hours prior to scheduled start – max refund or credit of 85% of total fees paid
  • Canceled less than 12 hours prior to scheduled start – max refund or credit of 80% of total fees paid
  • Canceled after the scheduled start time of opening game handled on a case by case basis but OCPRD will retain at least 40% of total fees paid